Shipping policy
1. Order Processing
All orders are processed within 1–3 business days after payment confirmation. Orders are not processed or shipped on weekends or public holidays.
During periods of high demand, processing times may be slightly extended.
2. Shipping Locations
Mirae Beauty currently ships only to countries within the European Union (EU).
Orders placed from countries outside the European Union cannot be processed or delivered.
3. Estimated Delivery Times
Estimated delivery times may vary depending on the destination country and courier service.
Typical delivery estimates within the European Union:
- 7–15 business days
Delivery times are estimates and are not guaranteed.
4. Shipping Costs
Shipping costs are not included in the product prices displayed on the website.
The customer is responsible for paying all shipping fees separately upon receiving the order, unless stated otherwise during checkout or promotional campaigns.
Shipping fees may vary depending on:
- destination country;
- package size and weight;
- courier service.
5. Order Tracking
Once an order has been shipped, customers may receive tracking information where available.
Tracking updates depend on the shipping carrier.
6. Delayed or Lost Packages
Mirae Beauty is not responsible for delays caused by:
- courier service disruptions;
- weather conditions;
- customs or transport issues;
- incorrect shipping information provided by the customer.
If a package appears lost, customers should contact the shipping carrier and then contact Mirae Beauty for assistance.
7. Incorrect Address Information
Customers are responsible for providing accurate shipping details.
Mirae Beauty is not responsible for failed deliveries caused by incorrect or incomplete address information provided by the customer.
Additional shipping charges may apply for reshipment requests.
8. Damaged Packages
If a package arrives visibly damaged:
- Take clear photos of the package and products immediately;
- Contact Mirae Beauty within 48 hours of delivery;
- Include the order number and photo evidence.
Claims submitted after this period may not be accepted.
9. Contact Information
For shipping-related inquiries, please contact:
Mirae Beauty
Email: miraebeauty.eu@gmail.com
Phone Number: +82 10-3668-6676
Last updated: May 2026